Delivery & Returns

Airox proudly offer a 30-day, no questions asked money back guarantee. You have up to 30 days after receiving your item to request a refund. To be eligible for a refund we simple require a photo of the product, the product order number and a brief explanation.

Please inspect your order upon receipt and contact us within 30 days if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please include a picture of the damaged / wrong item along with the tracking number when you reach out to us. Airox will happily ship out a replacement of the original at no extra cost so long as there is stock. Note the guarantee requires the customer to contact Airox first.

Promotional sale items can only be exchanged for store credit.

Once we receive your package and process your refund, you will receive a confirmation email.

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned nasal strips were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

If you are not happy with your purchase, we provide a full refund for the product price. Please note that we do not cover return shipping or provide return labels; you will be responsible for the shipping costs.